Refund policy

Returns & Cancellations

Q: What is the return policy for one-time purchases?

All one-time purchases are final sales. We do not accept returns, refunds, or exchanges unless the product arrives with missing parts or a verified quality issue.

Q: What if my order arrives with missing parts or a quality issue?

Please inspect your order as soon as it arrives. If anything is missing, damaged, or has a quality issue, please contact us within 7 days of delivery with photos/videos, your order number, and a description of the issue so we can review and arrange the next step.

Q: Do I need to keep the original packaging?

Yes. Please keep the original box, inserts, accessories, and packaging. This helps protect the product and may be required if support, repair, or replacement is needed.

Q: How can I reach Customer Support for help?

Email: reserve@mooov.ai

Phone: 551-556-2275